The Tangled Web — Part 3


I live in a development called “Magarpatta City” on the southeastern edge of Pune. Like most other recent real estate developments around the country, it is a gated community. It is far from complete and but most services are available, although choices are limited. One service essential to me is internet connectivity. The only service provider within the complex is VSNL TataIndicom Broadband.

It is “broadband” only if you have a sufficiently flexible definition of broadband. (You know, like “2 + 2 = 5” for sufficiently large values of “2”.) It is actually fairly narrowband. But stuck between a rock and a hard place, you takes what you gets and you pays whatever they demands because they are a local monopoly. The choice is simple: take it or leave it. And that is precisely the attitude that TataIndicom takes around here. The system fails fairly regularly and when you call their customer service, you get no service. Your call ends up at some call center. The impression that I get is that these call centers are staffed with people with subhuman IQ. It is a frustrating experience getting them to actually understand what the problem is. But perhaps it is not their fault entirely. The systems that they rely on are pathetic.
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