Hi from the ISB

Are we there yet? Not really. The airlines and travel industry have miles to go before arriving at systems that are not obviously deficient. The e-ticket I printed out last evening listed my Mumbai-Hyderabad flight 163 on Kingfisher airlines as departing at 10:40 AM today. At the check-in counter at 10 AM, I was told that the flight was closed. Why? Because the flight departs at 10:10 AM.
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